DuelBits Privacy Policy

At DuelBits, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at DuelBits Casino collect, use, store and safeguard your information when you visit duelbits.com, register an account, or use our casino, sportsbook and Originals products. By using our services, you agree to the practices described below.

Who We Are

DuelBits Casino is operated by Liquid Entertainment N.V., registered in Curaçao under registration number 153298, licensed by the Government of Curaçao under licence GLH-OCCHKTW076092020. Herpestidae Services Limited, registered in Cyprus, is a wholly owned subsidiary that provides management, payment and support services on our behalf. Throughout this policy, "we", "us" and "our" refer to DuelBits and its affiliated service providers acting together to deliver our platform to you.

Information We Collect

We collect several categories of information to operate DuelBits Casino safely and to comply with our licensing obligations. When you create an account, verify your identity, deposit funds or place wagers, we gather data that allows us to serve you and to meet regulatory requirements.

• We collect registration details such as your name, email address, date of birth and country of residence
• We collect verification documents, including proof of identity and proof of address, when required for compliance checks
• We record your transaction history, including deposits, withdrawals and cryptocurrency wallet addresses used for payments
• We track your gaming activity across slots, live dealer tables, sportsbook bets and Duelbits Originals to improve our services and detect irregular patterns
• We log technical data such as your IP address, device type, browser and session information
• We store your communications with our support team, including live chat transcripts and emails sent to support@duelbits.com

How We Use Your Information

Our use of your data is limited to legitimate purposes connected to running Vegas... rather, running DuelBits Casino responsibly. We at DuelBits use your information to verify your identity, process deposits and withdrawals, calculate rakeback and VIP tier progress, prevent fraud, and personalise promotions such as the Boosted Rookie Rush Welcome Offer, leaderboard prizes and Duelbits Challenges. We also use aggregated data to improve our game selection across our 92 providers and to refine our sportsbook offering.

• We use your data to manage your account and authenticate your login
• We use your wagering history to calculate rakeback, milestone bonuses and VIP Club status
• We use contact details to send you service messages, promotional offers and important account notifications
• We use technical data to detect suspicious activity, multiple accounts or attempts to abuse bonus terms
• We use verification data to comply with anti-money laundering and know-your-customer obligations under our Curaçao licence

Legal Basis for Processing

Our processing of your personal data relies on several legal grounds. We process your information because it is necessary to perform our contract with you, to comply with legal and regulatory obligations imposed by our licence, to protect our legitimate interests in preventing fraud and abuse, and, where applicable, because you have given your consent, for example when opting into marketing communications.

Cookies and Tracking Technologies

Here at DuelBits, we use cookies and similar technologies to keep you signed in, remember your preferences and analyse how you interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our platform. Further detail is available in our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate DuelBits Casino, including payment processors handling cryptocurrency and card transactions, identity verification providers, game and live dealer providers such as Evolution Gaming and Ezugi, regulatory authorities, and professional advisers where required by law.

• We share data with payment providers to process Visa, Mastercard, Skrill, paysafecard, Revolut, Interac and cryptocurrency transactions
• We share data with our Cyprus-based support entity, Herpestidae Services Limited, to deliver customer service and payment operations
• We share data with regulators and law enforcement when legally obligated to do so
• We share limited technical data with analytics and security partners to protect our platform

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to satisfy our legal, tax and regulatory obligations under our Curaçao licence. Once retention periods expire, we securely delete or anonymise the information we no longer need.

Your Rights

Our privacy practices give you meaningful control over your personal data. Depending on your jurisdiction, you may exercise the following rights by contacting our support team.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent to marketing communications at any time

Data Security

We at DuelBits Casino implement technical and organisational measures to protect your data, including encryption of sensitive information, restricted internal access and continuous monitoring of our systems. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

International Data Transfers

Because DuelBits Casino serves players internationally, including localised markets such as the United Kingdom, Spain, Germany, Brazil, France, Japan, China, Hong Kong, Turkey and India, your data may be transferred to and processed in countries outside your home jurisdiction. We ensure appropriate safeguards are in place whenever such transfers occur.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age, and we will delete any such data if we become aware it was collected in error.

Contacting Us

If you have questions about this Privacy Policy or how we handle your information, our support team is available 24/7 via live chat or email at support@duelbits.com. We welcome your feedback and take every inquiry about data protection seriously.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically, and continued use of DuelBits Casino after changes take effect constitutes your acceptance of the revised policy.